I have changed the derivation path from XDC Network m/44'/550'/0'/0 to XDC Network 2 m/44'/60'/0'/0 but my XDC wallet containing my XDC tokens is still not being shown. Can you suggest anything else that might bring up the correct wallet? (Thanks)
If you still don't see your wallet address on top of the list even after switching to XDC Network 2 then you must be entering a different password than the one you used to create the wallet.
Hi Sean, No, I'm not, because I have accessed this wallet dozens of times using the mnemonic phrase and it worked every single time. I have seen 3 or 4 other people on this chat who have had the same issue, where XinFin has made a change to the infrastructure in the background and now we can't get access to our wallets. How do I escalate this into a formal complaint? This isn't a 'me' error, it's a 'XinFin' error that needs to be corrected. If they won't correct the mis-match of the derivation path then technically they've stolen 34,000 tokens from me that I will never get access to. What is the next step? thank you.
There is no issue with the derivation path. Xinfin wallet uses two derivation paths and both are available and can be interchanged while accessing wallet. I have two different wallets with two different derivation paths and I can access them perfectly fine.
OK, great. Going back to my previous note, what has been changed in the last 6 months that may have caused my previously visible wallet to have suddenly become invisible to me? Also, does XDC have a complaints department for this to be escalated?
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I have changed the derivation path from XDC Network m/44'/550'/0'/0 to XDC Network 2 m/44'/60'/0'/0 but my XDC wallet containing my XDC tokens is still not being shown. Can you suggest anything else that might bring up the correct wallet? (Thanks)
If you still don't see your wallet address on top of the list even after switching to XDC Network 2 then you must be entering a different password than the one you used to create the wallet.
Hi Sean, No, I'm not, because I have accessed this wallet dozens of times using the mnemonic phrase and it worked every single time. I have seen 3 or 4 other people on this chat who have had the same issue, where XinFin has made a change to the infrastructure in the background and now we can't get access to our wallets. How do I escalate this into a formal complaint? This isn't a 'me' error, it's a 'XinFin' error that needs to be corrected. If they won't correct the mis-match of the derivation path then technically they've stolen 34,000 tokens from me that I will never get access to. What is the next step? thank you.
There is no issue with the derivation path. Xinfin wallet uses two derivation paths and both are available and can be interchanged while accessing wallet. I have two different wallets with two different derivation paths and I can access them perfectly fine.
OK, great. Going back to my previous note, what has been changed in the last 6 months that may have caused my previously visible wallet to have suddenly become invisible to me? Also, does XDC have a complaints department for this to be escalated?