Hi Sean, No, I'm not, because I have accessed this wallet dozens of times using the mnemonic phrase and it worked every single time. I have seen 3 or 4 other people on this chat who have had the same issue, where XinFin has made a change to the infrastructure in the background and now we can't get access to our wallets. How do I escalate this into a formal complaint? This isn't a 'me' error, it's a 'XinFin' error that needs to be corrected. If they won't correct the mis-match of the derivation path then technically they've stolen 34,000 tokens from me that I will never get access to. What is the next step? thank you.
There is no issue with the derivation path. Xinfin wallet uses two derivation paths and both are available and can be interchanged while accessing wallet. I have two different wallets with two different derivation paths and I can access them perfectly fine.
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Hi Sean, No, I'm not, because I have accessed this wallet dozens of times using the mnemonic phrase and it worked every single time. I have seen 3 or 4 other people on this chat who have had the same issue, where XinFin has made a change to the infrastructure in the background and now we can't get access to our wallets. How do I escalate this into a formal complaint? This isn't a 'me' error, it's a 'XinFin' error that needs to be corrected. If they won't correct the mis-match of the derivation path then technically they've stolen 34,000 tokens from me that I will never get access to. What is the next step? thank you.
There is no issue with the derivation path. Xinfin wallet uses two derivation paths and both are available and can be interchanged while accessing wallet. I have two different wallets with two different derivation paths and I can access them perfectly fine.