Developers Forum for XinFin XDC Network

Stef Adam
Stef Adam

Posted on

could not detect network (event="noNetwork", code=NETWORK_ERROR, version=providers/5.7.2)

Hi there! I'm new here and for sure not a pro... Trying to access my account (using Chrome, https://wallet.xdc.network/#/wallet/access/hardware?type=overview) this is the message i often get. Very often, since about 6 months all the time. In a 2-year period i succeeded in logging in to my account only 4 or 5 times. Most of the time my ledger (Nano S) is not recognized. If it is recognized the above mentioned Network Error appears. I'm pretty sure i execute the steps needed correctly. Anyone any ideas? Thanks for your help in advance!

Discussion (7)

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mitali_blocksscan profile image
Mitali_BlocksScan

Hello @stef_adam_5087e922e7b3fe9
We hope that the above issue is resolved, if the issue still persists then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.
Thank You.

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sean_ profile image
Sean

Can you please check now and let us know if it's working for you?

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stef_adam_5087e922e7b3fe9 profile image
Stef Adam Author • Edited on

Hi Sean, thanks for your support! I was absent for a few days, hence my late reaction. My first attempts (5) resulted in: Connection not open on send(). Never saw that one before... My Ledger was not recognized at any time (left side of the screen). Also a few times just the all too familiar red bar below, this time with just a cross (X). Next i tried with my other Ledger (Nano S Plus, OS updated), same result, although it was recognized (once). The next attempt via Ledger Live Mobile using Nano S. This was succesful, however i never use the mobile app other than to check balance. Everything else i use my laptop (Windows) and this still does not work.

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sean_ profile image
Sean

Hey Stef

Thanks for the confirmation. Can you also check if you can access your wallet through MEW (My Ether Wallet)?
It has almost the similar interface as of XDC Web wallet.

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Sean

Can you try accessing the wallet now? We have tried multiple times and have not received any error. It's working perfectly fine