Developers Forum for XinFin XDC Network

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[Closed]Can someone help me with my wallet issues please?

I am a new XinFin wallet holder, and I sent XDC tokens from my Kucoin and Bittrue accounts. The address that I copied to receive the XDC coins in the Xin Fin wallet, is not showing up in my wallet, therefore, neither are my coins.

I have the receiving address, the transaction is recorded in Blockscan; however, I am not able to retrieve my XDC coins. I have my seed phrase and my password, which are allowing me access to my wallet.

Can someone please help me?

Discussion (7)

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mitali_blocksscan profile image
Mitali_BlocksScan

Hello,

We hope that the above issue is resolved, if the issue is still persist then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.

Thank You

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rican profile image
marimer cruz

I logged in to the xdc wallet using trezor. I have the seed phrase. But I never set a password. I cannot send my xdc since trezor discontinued and updated. How can I get my xdc out without confirming with the trezor. Here is a video
https://zoom.us/rec/play/QhbaP6GchwgBlPBtkgtBl0Gh6vY-xT7P8pkOI1YryajreMtaxIppw85LJ5uCUUVlfhA96uLAgQs5VbA.Fg2n0qR8_9KPx8-w?autoplay=true&startTime=1676751139000

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sean_ profile image
Sean

This issue is resolved now

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jay_kulkarni_842b41d81b23 profile image
Jay_Blocksscan

Hello @perosh

Since we haven’t received any response from your side , we are closing the issue as it appears to be resolved. If you still have the issue, please feel free to reopen it.

Thank you!

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ruslan_wing profile image
ruslan wing

Please make sure you are using the correct mnemonic phrase and password to access the web wallet then only you will be able to find your address.

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aimee_boee profile image
Aimee Boee

I have the same issue. Can someone please help?

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jay_kulkarni_842b41d81b23 profile image
Jay_Blocksscan

As Ruslang Wing said, please make sure you are using the correct mnemonic phrase and password to access the web wallet then only you will be able to find your address.