I am a new XinFin wallet holder, and I sent XDC tokens from my Kucoin and Bittrue accounts. The address that I copied to receive the XDC coins in the Xin Fin wallet, is not showing up in my wallet, therefore, neither are my coins.
I have the receiving address, the transaction is recorded in Blockscan; however, I am not able to retrieve my XDC coins. I have my seed phrase and my password, which are allowing me access to my wallet.
Can someone please help me?
Discussion (7)
Hello,
We hope that the above issue is resolved, if the issue is still persist then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.
Thank You
I logged in to the xdc wallet using trezor. I have the seed phrase. But I never set a password. I cannot send my xdc since trezor discontinued and updated. How can I get my xdc out without confirming with the trezor. Here is a video
https://zoom.us/rec/play/QhbaP6GchwgBlPBtkgtBl0Gh6vY-xT7P8pkOI1YryajreMtaxIppw85LJ5uCUUVlfhA96uLAgQs5VbA.Fg2n0qR8_9KPx8-w?autoplay=true&startTime=1676751139000
This issue is resolved now
Hello @perosh
Since we haven’t received any response from your side , we are closing the issue as it appears to be resolved. If you still have the issue, please feel free to reopen it.
Thank you!
Please make sure you are using the correct mnemonic phrase and password to access the web wallet then only you will be able to find your address.
I have the same issue. Can someone please help?
As Ruslang Wing said, please make sure you are using the correct mnemonic phrase and password to access the web wallet then only you will be able to find your address.