I have held XDC for years and stored it in the original xfin online portal where access was done by entering your 12 word phrase
I have now come back and its all new and when I log in it says I have zero XDC when I should have a considerable amount.
Asks for address and network which is also a new request since before I just entered 12 words and was into my account now I have to enter and address and network which I don't know about.
Any advice tips where I might be able to access my funds
Cheers
Discussion (8)
Hello @gaz_cooper_cfa57a52588da3
We hope that the above issue is resolved, if the issue still persists then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.
Thank You.
Hello together,
I am having the same problem. I cannot access the address with my founds. I know they are on that address since I can verify it on the scanner
The seedphrase is correct and the password too (100% sure)
Hello @gaz_cooper_cfa57a52588da3 @martin_throm_7ddbbf608cba ,
As Sean mentioned in the thread, if you created your wallet years ago, you may need to enter the password as an additional word along with your seed phrase. If your password and seed phrase combination are correct, you should be able to access the correct wallet address.
Try also entering just the seed phrase without the password as another option.
I’ve replicated this issue on my end and, using only the 12-word seed phrase, was able to access my wallet with the exact XDC balance intact. Refer Attached Screenshot, Let me know if this helps!
XDC Web Wallet: betawallet.xinfin.network/
You could have never created or accessed web wallet with just Mnemonic or seed phrases. It's always been a combination of Mnemonic/Seed phrases and a password.
Once you enter that password along with the 12 words seed phrases, you'd see your wallet address with funds in it.
I accessed it 20 days ago but they have a new system now and I can still access it but now have to choose from a ton of networks I literally sent 20K 20 days ago
I checked the wallet address I sent to to bitrue and the transaction is there with no other transactions so I think my funds are still there I just cant get access to he correct address and network
Before there were no choices now there are a ton
You can do it without a password here
wallet.xinfin.network/#/wallet/acc...
That's the upgraded wallet now. You said you have held XDC in Xinfin Web wallet for years. Earlier it wasn't possible to create a wallet without password. That's why the earlier response. Through the updated wallet you can definitely create a wallet without having to opt for a password.
But then the question would be, Which one is it that you are trying to interact with? The former or the latter?
If you created the wallet years ago, it would be with Mnemonic phrase and password combination. In that case you'll have to enter your password as an extra word where it indicates.