Hello,
I am trying to transfer XDC from MyCrypto app to Uphold but I keep getting this error. "You denied the transaction signature request, or the transaction signature request timed out. Please confirm the transaction signature."
Plus another deposit shows up on blockscan but not in my crypto wallet.
What should I do?
Thanks.
Discussion (7)
To resolve this issue, try the following:
Double-check the transaction details: Make sure you're sending the correct amount of cryptocurrency to the correct address.
Check your wallet settings: Make sure your wallet is set up correctly and has the necessary permissions to sign transactions.
Try a different browser or device: If you're having trouble signing the transaction, try using a different browser or device to see if that resolves the issue.
Restart the transaction: Start the transaction process again and make sure to confirm the signature request promptly.
If none of these steps work, you may need to contact MyCrypto support for further assistance.
I tried a different browser and the account shows a zero balance, the correct balance only shows up on blockscan. I tried clicking on XDC support but nothing happens. Do you have a link to their support page?
FYI I am trying to send via a ledger nano plus.
You can reach out to the MyCrypto wallet team here support.mycrypto.com/
Hello @di_d7933686b
We hope that the above issue is resolved, if the issue still persists then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.
Thank You.
Has this issue resolved?
And if not, Have you tried accessing your wallet through MEW interface?
MEW worked, thanks.
Hello @di_d7933686b
Since we haven’t received any response from your side , we are closing the issue as it appears to be resolved. If you still have the issue, please feel free to reopen it.