Is XDCwallet a scam? I am unable to access my XDC in the XDCwallet anymore with the 100% correct 12 memorable words and password. The 1st ETH address / hd derivation path (or any other of the hundreds of ETH addresses are not the correct ones) so XDC shows always 0. Someone said they had the same issue and imported the funds to guarda using their memorable words and password, which I all typed in correctly and imported, however the wallet in guarda shows 0 too. I can still see my XDC on blocksScan. XDC support e-mail bounces back / is non - existent. Can anyone please help? I am desperate at this point, it's a lot of XDCs :-(
Alex B
Posted on • Updated on
[Closed]XDCwallet - unable to access my wallet with mnemonic phrase & password anymore
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Discussion (15)
Hello @@alex_b_a4e93ae66dfe420a26
Since we haven’t received any response from your side , we are closing the issue as it appears to be resolved. If you still have the issue, please feel free to reopen it.
Thank you!
Hey Mitali, I'm having the same issue that Alex is having. I have my Mnemonic and correct password but the address with the XDC tokens or not showing up. Any assistance would be greatly appreciated. THanks!
Hello @hutch_1ea8cf49458b3312eb7,
Please refer this video:-youtube.com/watch?v=a8JKpa2RhRc to access your wallet with mnemonic phrase and, let us know if the issue still persist.
Hello @alex_b_a4e93ae66dfe420a26
We hope that the above issue is resolved, if the issue still persists then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.
Thank You.
I've got the same issue and Im going mad with all those new addresses with 0 balance
dear, i have the same issue and the Youtube youtube.com/watch?v=a8JKpa2RhRc going to faucet.apothem.network/ doesn't work out neither ???? How is this possible ?? a ISO 20022 coin ? ... What to do ? pls inform ? or where is there any support for this matter, apparently many people have the same issue...
Please make sure to use the password which you used at the time of creating the wallet then only you will be able to find your address in the list and please make sure the password is case sensitive
Thanks but I already stated my password is 100% correct. I had even autosaved it way back in 2021, plus I always view it before I click return and double and triple check everything. I already spent 12 hours on this on Saturday completely wasted and tried different possibilities just in case even though the password is correct and had been autosaved. This is not helpful anymore and almost feels like victim blaming to me at this point. There is obviously something wrong with the wallet plus their "e-mail support" is a fake e-mail which is worrisome to say the least. XDCwallet obviously doesn't care about users at all, to even put a fake e-mail there is just hideous and spiteful. There is no freaking support whatsoever and I'm sitting here having lost thousands of £££. It is a disgrace and it makes me so angry to have ever trusted this terrible scam xdc web wallet. Never again
same problem rn
Hey Alex, Were you able to resolve this issue? I'm having the same exact problem.
I've got the same issue and Im going mad with all those new addresses with 0 balance
Ive got the same issues can anyone help please?????
Hi @moondo,
kindly ensure you're using the same password you used to create the wallet. Also, please double-check the password's case sensitivity to ensure it's entered correctly. This should resolve any issues if the password is accurate.
Thank you!
Do you use Brave browser or any other that does not support the technology, that might cause the issue.
I used brave when i created the wallet but my funds did show up and everything was good. came to access my wallet months later and password wont work. I even have the auto password set when i created it.