Developers Forum for XinFin XDC Network

Alex B
Alex B

Posted on

XDCwallet - unable to access my wallet with mnemonic phrase & password anymore

Is XDCwallet a scam? I am unable to access my XDC in the XDCwallet anymore with the 100% correct 12 memorable words and password. The 1st ETH address / hd derivation path (or any other of the hundreds of ETH addresses are not the correct ones) so XDC shows always 0. Someone said they had the same issue and imported the funds to guarda using their memorable words and password, which I all typed in correctly and imported, however the wallet in guarda shows 0 too. I can still see my XDC on blocksScan. XDC support e-mail bounces back / is non - existent. Can anyone please help? I am desperate at this point, it's a lot of XDCs :-(

Discussion (4)

mitali_blocksscan profile image

Hello @alex_b_a4e93ae66dfe420a26
We hope that the above issue is resolved, if the issue still persists then please let us know about it so that the team can resolve it on priority. It will be grateful to get an update within 72 hours or else it will be considered resolved.
Thank You.

ruslan_wing profile image
ruslan wing

Please make sure to use the password which you used at the time of creating the wallet then only you will be able to find your address in the list and please make sure the password is case sensitive

alex_b_a4e93ae66dfe420a26 profile image
Alex B Author • Edited on

Thanks but I already stated my password is 100% correct. I had even autosaved it way back in 2021, plus I always view it before I click return and double and triple check everything. I already spent 12 hours on this on Saturday completely wasted and tried different possibilities just in case even though the password is correct and had been autosaved. This is not helpful anymore and almost feels like victim blaming to me at this point. There is obviously something wrong with the wallet plus their "e-mail support" is a fake e-mail which is worrisome to say the least. XDCwallet obviously doesn't care about users at all, to even put a fake e-mail there is just hideous and spiteful. There is no freaking support whatsoever and I'm sitting here having lost thousands of £££. It is a disgrace and it makes me so angry to have ever trusted this terrible scam xdc web wallet. Never again

wolfloh profile image
Wolfloh #

Do you use Brave browser or any other that does not support the technology, that might cause the issue.