First of all, No wallet out there holds your funds. Your funds are always on blockchain. So whenever in doubt, check your wallet address on the explorer. Secondly the team is aware of it and looking into it. Meanwhile, you can access your wallet through MEW (My Ether Wallet).
Make sure to take backup of your private key once you are able to access your wallet and import the same account to some other wallet.
For further actions, you may consider blocking this person and/or reporting abuse
First of all, No wallet out there holds your funds. Your funds are always on blockchain. So whenever in doubt, check your wallet address on the explorer. Secondly the team is aware of it and looking into it. Meanwhile, you can access your wallet through MEW (My Ether Wallet).
Make sure to take backup of your private key once you are able to access your wallet and import the same account to some other wallet.