If you're experiencing issues, there could be a couple of possibilities:
The password you entered might be incorrect. Please ensure that you've entered the correct password to access the desired set of addresses.
In current version we need to use our password as extra word for accessing the same set of addresses. Please make sure you are entering the correct extra word(password which you have made for your old wallet account).
For every extra word the wallet generate different set of addresses.
To confirm the above process, you can try entering a random extra word to see if it provides you with a different set of addresses.
Please let me know if you need any further assistance.
Hello, @alessandro_3a97a5afaab8d4 .
Could you please provide the URL from which you are accessing the wallet? Also share the steps you are following to access the wallet(By Mnemonic or By Keystore).
Don't worry, your funds would be safe. We are here to assist you to resolve the issue.
For further actions, you may consider blocking this person and/or reporting abuse
@alessandro_3a97a5afaab8d4
If you're experiencing issues, there could be a couple of possibilities:
The password you entered might be incorrect. Please ensure that you've entered the correct password to access the desired set of addresses.
In current version we need to use our password as extra word for accessing the same set of addresses. Please make sure you are entering the correct extra word(password which you have made for your old wallet account).
For every extra word the wallet generate different set of addresses.
To confirm the above process, you can try entering a random extra word to see if it provides you with a different set of addresses.
Please let me know if you need any further assistance.
not working. always showing 0 balance. looks like i lost everything.
Hello, @alessandro_3a97a5afaab8d4 .
Could you please provide the URL from which you are accessing the wallet? Also share the steps you are following to access the wallet(By Mnemonic or By Keystore).
Don't worry, your funds would be safe. We are here to assist you to resolve the issue.