Hi there. I’m getting stuck connecting my dcent to the mobile app due to the impossibility to retrieve the polkadot address: during connection phase it loads some address but then get stuck on polkadot. Can anybody help me? I’ve the latest versions of both, app and dcent..everything is refresh and updated. Already tried to erase cache and uninstall and reinstall the app.
Thanks
Davide
Discussion (8)
Hello Davide,
Welcome to XDC Network Dev Forum!
Please note that this isn't DCent support forum. Kindly reach out to their support directly through their website. They are pretty active and responsive
x.com/DCENTWALLETS/status/19217282...
Refresh: got a reply from support
Hello, Thank you for reaching us.
We would like to inform you that the issue related to the Polkadot network has now been resolved.
All features including account addition, balance display, and coin transfers are working normally.
Please fully close and restart the D’CENT app, and make sure to sync your biometric wallet before continuing to use it.
In the event of future blockchain network issues, we will strive to notify users promptly to minimize any inconvenience.
We sincerely apologize once again for the inconvenience caused and will continue our efforts to ensure a stable and reliable experience.
Thank you. D'CENT.
Having the same issue. Keep
Me updated!
I don’t feel alone anymore! Did you try to contact support of dcent? I tried let you know if they reply
Thx guys!
Thanks, ritesh suggest me with way
Beware of who you get in touch with on online forums. Reach out to DCent support only.